Mission & Vision

Our Mission:

To Be the Best Health System

Our Vision:

To provide the highest quality clinical care.
To achieve the highest levels of patient satisfaction.
To provide state-of-the-art facilities and equipment.
To innovate in the use of information technology.
To invest in the professional growth and development of our people.
To manage our resources prudently.
To serve the healthcare needs of our community.

Anchors of Service

1. Treat Everyone with Dignity and Respect

As members of VHC Health’s healthcare team we commit to treat everyone with dignity and respect. We will greet everyone we encounter with a smile and an appropriate greeting.

2. Follow a Steps of Service for Every Patient

The steps of service are the foundation of VHC Health’s mission and vision. We will always:

Address patients and each other by name.
Anticipate and fulfill patient needs consistent with standards of care.
Create a warm and caring environment.

3. Create a Safe and Healthy Work Environment

4. Support Every Employee

Every employee is supported through mutual respect, timely feedback and recognition.

5. Create Pride and Joy in the Workplace

All employees have the right to be involved in the planning of the work that affects them.

6. Have Ownership over Customer Relations

Customer relations is everyone’s responsibility. Upon discovering a problem, the employee will own it by resolving it or providing an interim solution.

7. Follow the VHC Health Telephone Etiquette

Answer the call within 3 rings, with a smile.
Identify yourself and your department.
When necessary, ask if you can place the caller on hold and wait for a response.
When transferring a call, identify the caller and topic to the new department.

8. Use Proper Protocol When Entering a Patient’s Room

AIDET®

Acknowledge: Make eye contact, smile, use names to acknowledge the patient, family, and colleagues.
Introduce: Take the initiative to introduce yourself by name and your role.
Duration: Provide how long (duration) you estimate something will take to accomplish and follow-up.
Explanation: Focus on giving explanations of what you are doing and why before you do something. Narrate your care/service.
Thank: Show your gratitude. Say “Thank You” to others for the opportunity to help them and/or for choosing VHC Health.

®2020 Huron Consulting Group Inc. and affiliate

9. Hold Responsibility for Protecting the Hospital’s Assets

Each employee is responsible for protecting VHC Health’s assets and maintaining an uncompromisingly clean environment.

10. Take Pride in the Work Done

Be proud to work at VHC Health. Choose a positive, "no excuses" attitude in all that you do.

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