Pay a Bill
Billing Information
The VHC Health Business Office provides information to patients concerning billing to Medicare, Medicaid, and other insurance carriers. We understand that many special circumstances may occur, and we are here to help you. Patients are encouraged to call with questions concerning billing, status of claims or to make payment arrangements.
Announcements:
"Ask a Medical Question" Billing
We want you to be aware that starting April 1, 2024 you may be billed for using “Ask a Medical Question” to send non-urgent portal messages. Many messages to the medical provider and support team will not result in a bill to your insurer or a cost to you. Please visit the webpage for more information.
We're Going Paperless
All patients with active MyVHC patient portal accounts have been transitioned to paperless billing. For more information, please visit vhchealth.org/paperless-billing.
Pay Your Hospital Bill Online:
VHC Health offers our patients easy and convenient online bill-pay services available from anywhere in the world.
To pay your bill for services rendered on or after April 21, 2018, please use the button below.
My VHC
To pay your Virginia Hospital Center and Virginia Hospital Center Physician Group bill for services rendered prior to April 21, 2018, please call the billing office at
1-800-489-9088.
For technical assistance with the Pay Hospital Bill applications, please e-mail the Support team.
Pay Your Hospital Bill by Mail:
If you would like to submit a payment via mail, payments can be addressed to:
Virginia Hospital Center Arlington Health System
Attn: Billing Office
PO Box 34840
Alexandria VA 22334-0840
Balance Billing Protections
When you get emergency care or are treated by an out-of-network provider at an in-network facility, you are protected from surprise billing or balance billing. Please read the notice below for an overview of your rights under the law.
Your Rights and Protections Against Surprise Medical Bills
If you do not have insurance or are not using insurance, we are required to provide you with an estimate of the bill for medical items and services. Please read the notice below for an overview of your rights under the law.
Good Faith Estimate
Billing FAQ
Navigating the waters of healthcare billing can be a daunting task for any patient or caregiver. The following are the most commonly asked questions about the billing process (please click on the links below to expand or collapse):
How can I obtain an itemized bill?
Call the Business Office Customer Service Line at 703.558.6391 between the hours of 9:00 am and 4:30 pm Monday through Friday.
I went to the hospital and now I am getting a bill from physicians I've never seen. Why?
Almost all hospital procedures require laboratory testing and x-rays. Most of these procedures have two components that will be billed to you. This includes nursing care, equipment, testing, etc. The second component is from the physicians for the reading and interpretation of radiology and lab procedures (professional component). You will receive a separate billing from the physician for his/her services. This type of billing can be confusing. However, federal regulations require that technical and professional charges be billed separately. In addition to lab and radiology professional bills, you may receive bills from other physicians. This can vary according to the type of service you received: emergency room physicians, hospitalists, surgeons, consulting physicians, anesthesiologists, etc. The hospital does not bill for these independent contractors. If you have questions about these physician billings, please contact the applicable billing group indicated on your statement.
What do I do if I believe there is an error on my bill?
Contact the Business Office Customer Service line with the specific charges you are questioning. Often they will have to contact our medical records department in order to answer your question.
Did you file a claim with my insurance company?
If you have insurance and you gave the information at the time of registration, we filed your claim. Your first statement will also indicate whether your claim has been filed. If you are not sure, please contact our Business Office Customer Service department.
I do not have insurance. However, I see an adjustment on my billing statement. What is it?
Virginia Hospital Center extends a 20% discount for all self-pay accounts.
Why did my insurance company not make a payment?
Insurance denials can result from many circumstances. The most common reason is due to your policy deductibles which must be met before any benefits are payable. Denials can also result from your policy exclusions and limitations for non-covered services. Insurance may often deny a claim while they are requesting your medical history from various providers. In most cases, the "explanation of benefits" sent to you by your insurance company will outline their reason for denial. Your first course of action is to contact your insurance carrier or employer for an explanation. However, you can also contact our Customer Service department. We will do whatever possible to help you and to explain different circumstances in simple everyday terms.
Still have questions? Please call the Business Office for assistance.
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